Reporting Web Site Content
One question that comes up from time to time is how to handle web content that is inappropriate. Yes, we have filtering software but one thing to keep in mind is that this software isn't always perfect. It blocks certain terms and website content but it can't always distinguish in every situation. This leads to certain inappropriate sites getting through and certain educational sites being blocked.
I am the teacher. What can I do?
For High School: Please email HSTrouble.Reports@westg.org
For Elementary and Middle School: Please contact your AV/Tech Supplemental Holder. They will put is a Trouble Ticket that will make us aware of the issue.
Information that we need from you:
The URL of the web site:
Do you need it blocked or unblocked?
Why?
The more we know about the situation, the faster we can help you.
Trouble Reporting Tips
One of our goals is to improve the error reporting process so we get to your needs faster. This requires a little help from you. Please make sure you report issues early. If something is a reoccurring issue, please let us know so we can help. Don't let it get to the point of frustration.
For High School: Please email HSTrouble.Reports@westg.org
For Elementary and Middle School: Please contact your AV/Tech Supplemental Holder. They will put is a Trouble Ticket that will make us aware of the issue. This is important because it allows us to organize and keep track of progress.
Information that we need from you:
Date:
Time:
Room Number:
What is the problem you are having:
Were there any error messages?
What were they?
Does this happen all the time or in specific situations?
The more you tell us, the faster we will pin down the actual problem and be able to resolve you issue.
HOW TO SCHEDULE A TIME TO MEET?
The easiest way to contact me is through email at sean.whelan@westg.org. Please let me know what you'd like to meet about, your room number, free periods, and any other info that might be helpful to me in order to prepare for our meeting. I'd love to meet with you to see if I can help facilitate any issue you might be having. Also, if there is something I share that you would like to implement in your classroom or with your team, please let me know. I would be thrilled to help.
